I recently met up with Brad from Shaheen Chevrolet to chat. I learned a lot about his position and expertise! Brad is a helpful guy who really cares about his customers. Read on to learn about the Business Elite program he runs for fleet and commercial and how he can help you within your business.
Me: How long have you worked for Shaheen?
Brad: Three years
Me: Describe your position.
Brad: I started as a porter cleaning and moving cars around, then worked my way up through six positions in two years to become the fleet and commercial representative for Shaheen.
Me: How does Shaheen Chevrolet differ from other car companies?
Brad: Everything we do revolves around the customer experience.
Me: What are all the services Shaheen offers?
Brad: We offer the ultimate automotive experience: everything from purchasing, leasing, servicing, and maintaining. I run the Business Elite Program which is a tailored program for businesses only. I maintain the lowest cost possible for business vehicles and offer more than what a normal dealer offers.
Me: In what specific ways do you help people?
Brad: I work side by side with business owners to help acquire service and cut costs for their fleet. I am their personal representative to help with any questions or needs whatsoever.
Me: When someone inquires regarding the Business Elite Program, what should they expect in the initial conversation?
Brad: First, we’ll discuss their business and their fleet to dissect what makes their business run and what their strengths and weaknesses are so we can formulate a plan forth. I ask as many questions as possible to tailor their program specifically to them.
Me: What is the next step for your customer, after the initial consult?
Brad: We proceed with building their program and what solutions it presents for them, come to an agreement, and create a plan for going forward.
Me: Upon completion of their purchase, what ways does Shaheen maintain the relationship with the clients and ensure the product is performing as anticipated?
Brad: Once the program starts, we set up follow up meetings in the frequency they desire to discuss how things are going, as well as address concerns and questions.
Me: What are the best questions people can ask when searching for your product?
Brad: 1) How can a representative for GM help me? 2) When can we start? It is important they be open to being helped and creating solutions.
Me: How can people contact you and when?
Brad: Anytime at 517-272-6561. Facebook
I’ve recently been getting to know those involved at Haven House who help keep this amazing place going for our community. I’ve loved participating at board meetings and learning about the difference they are making, as well as finding ways I can give back through them. I took some time to meet with Gabriel and Chequoya to learn more about Haven House and grab some photos also. I’m so excited to feature them on my blog!
Keep reading to learn more about Haven House!
Rebecca: What is the origin of Haven House?
Haven House: In the 1980’s group of community members recognized a need to help homeless families. They partnered up and were able to get use of a church on campus to use as a house.
Rebecca: How has Haven House evolved over the years?
Haven House: After some time had passed, Haven House moved to an old fraternity house with seven bedrooms. It is able to house 5-9 families, maxing out at 30 people. In 2012, we added a full-time volunteer coordinator to help with all the interest in helping Haven House. Over time, the jungle gym and playground have been replaced and the “homey” aspect has been improved for the families. The staff continues to grow to meet all the needs within Haven House.
Rebecca: What sets Haven House apart from other shelters?
Haven House: Our focus is on families and keeping them together. We have intensive case management and each family meets with staff for 30 minutes daily. They are required to look into new housing daily and find out how to apply. We have a very strong focus on helping them understand and reach financial security.
Rebecca: What are the requirements to stay at Haven House?
Haven House: 1) They need to have at least one child. 2) There must be no history of domestic violence, be drug free, and alcohol free. 3) They must do a household daily chore within Haven House. 4) They are required to meet with staff for 30 minutes daily and seek new housing daily. 5) They must return to Haven House for the evening no later than 8pm. 6) They must attend weekly house meetings to discuss what is going on in Haven House and resolve any issues.
Rebecca: How long can people stay?
Haven House: Once their budget is figured out and they have their expenses under control, the goal is to have each family out on their own within 30 days of moving into Haven House.
Rebecca: How does Haven House help their residents transition to a new home?
Haven House: We have a program called Partners in Progress. It is for families who have recently transitioned into their new homes. The transitional housing coordinator meets with them at least once a month making sure they are staying on top of their budget, providing info about any resources in the area, liaison between the client and landlord etc. The unique aspect of the program is she is also able to bring cleaning supplies & hygiene items donated to the shelter to help cut the cost on their pockets.
Rebecca: What are the various roles employees play at Haven House?
Haven House: Shelter Coordinators meet with families and do case management which involves going over budget, housing, and daily check-in’s. Volunteer Coordinator trains people to help with whatever they choose: helping with dinner, playing with kids, maintenance, cleaning, organizing, adopt-a-child project, adopt-a-family, as well as court ordered community service volunteers. Shelter Manager oversees operations of the shelter and makes sure policies and procedures are followed. They also handle client info reports and make sure things run smoothly. The Executive Director is responsible for everything within the organization such as grant writing, partnerships, media, and speaking engagements with groups. The Development Director raises funds and handles all communications from email, social media, mailings and website.
Rebecca: How can the public help?
Haven House: There are a few different ways. 1) They can help get the word out about what Haven House does. 2) Volunteer to answer phones on the weekends, cook dinner, play with kids (especially in the summer). 3) They can donate financially to help keep the shelter running or 4) donate cleaning supplies, hygiene supplies, and other needs.* 5) Invite Haven House to speak to a group and educate on the issues of homelessness, poverty and how they can make a difference. 6) Shop using Kroger Community Rewards and Amazon Smile. 7) Attend partnered events with groups and individuals.
*Please call in advance for donation drop-off. Items not accepted are computers, used books, used toys, personal-sized hygiene items, or prescription medications.
Rebecca: Where is Haven House located?
Haven House: 121 Whitehills Drive East Lansing, MI 48823. Right next to the East Lansing Post Office on Abbott Rd.
Rebecca: Can the public get a tour?
Haven House: Absolutely! Just give us a call in advance.
I recently had the wonderful opportunity to meet Julie and Jan upon their return from a visit to Jan’s doctor. Julie is a driver for the American Cancer Society’s Road to Recovery program and has assisted Jan in her need for transportation several times. They were both so sweet and were willing to chat with me about this amazing program and how it is enriching local lives.
Rebecca: How did you get involved?
Julie: I recently retired and was looking for an opportunity to volunteer. I saw an ad for Road to Recovery on TV.
Rebecca: Why did you want to get involved with this program specifically?
Julie: I love to help people and am a cancer survivor myself.
Rebecca: How has Road to Recovery impacted your life?
Julie: I look forward to it and it gives me purpose. I love helping people and this makes me happy. I’ve also developed relationships over time after seeing the same patients.
Rebecca: Why would you recommend others get involved?
Julie: Because it’s so rewarding. Cancer patients need us to help in their lives while they are going through this process of treatment.
Rebecca: Do you enjoy it? If so, why?
Julie: I love meeting the people. I love hearing their stories and the satisfaction I get is beyond words because everyone is so appreciative. It is so rewarding.
Rebecca: Why is Road to Recovery so important?
Julie: You won’t be sorry. Just give it a try. It’s a wonderful service and everybody benefits so much!
Rebecca: What were the requirements for you to volunteer for Road to Recovery?
Julie: I had to go through orientation online, and have a valid driver’s license and a car. You can make your own schedule, so you can drive daily or just once a month- whatever works for you.
Rebecca: How has the Road to Recovery Program helped you?
Jan: I was taking the bus to all my appointments and it was so hard because they are not always on time. Having a Road to Recovery driver helps a lot because they are on time and can get me to my appointment. I meet lots of people and it makes me feel good knowing that so many people are willing to help.
I also had the pleasure of speaking with Felicia McMullen of the American Cancer Society. I’ve gotten to know Felicia over the past year or so and have loved her continuous support and unwavering acceptance of my desire to give back to the community. She has a few tips for anyone wanting to get involved in Road to Recovery:
1) Navigate to the Road to Recovery Website.
- 2) Click on “Volunteer to Drive”.
- 3) Complete the necessary registration!
- There are a couple steps to getting involved but they’re easy, and once complete you’ll be able to choose the schedule for driving that compliments your life. There are drives needed anywhere from 30 minutes up to two hours, and you choose what is best for you. You’re also able to sign up up to two days in advance of the drive you would like to make.
- Thank you Julie, Jan, and Felicia for your time! Hugs to all three of you!
From January to March Road to Recovery drivers provided 203 rides in Ingham County, 97% fulfillment. Additional volunteer drivers are needed, as ACS anticipates the need for rides to increase as they receive more referrals from local health systems.
Sign up online, or give the American Cancer Society a call today to see where you can fit in! 800.227.2345
I met Sue Rosenberger, owner of Fantastic Finds and FantasticProm.com, a little over a year ago. The first time I went to FantasticProm.com I was ooohing and aahhing all over the place! This is the kind of place moms dream of spoiling their daughters at one day and I am no exception. LOL. FantasticProm.com has an outstanding selection of dresses in any color and style you could ever dream of wanting. It’s no wonder they are the biggest store in all of Michigan! Girls from over 300 high schools shop here for prom and homecoming and I can see why! I took some time in August to grab some photos of the store and interview Sue for our September featured business. Read on to find out why you should get your prom dresses at FantasticProm.com!
Rebecca: How many years have you been in Business?
Sue: We have been in business for 25 years and began with a small inventory of bridal dresses. As the need grew, we grew. We added prom dresses to our selection 20 years ago.
Rebecca: Describe what you sell.
Sue: We sell many of the popular Designer dress found in the Prom Magazines and we guarantee that we will not sell that same dress in the same color to the same prom. We also have dresses that are make EXCLUSIVELY for Fantastic Prom that cannot be found anywhere else in Michigan. Our Exclusive dresses are bought up fast and in high demand because it ensures our customers will have a dress that is unique to them. You will never see one of our Exclusive dresses twice at the same prom.
Rebecca: Why should seniors shop at FantasticProm.com?
Sue: Our stylists work with our clients personally to help them discover their personal style. We also have the largest in stock inventory of any store in Michigan. We host special events and offer extra perks for buying your dresses here. Be sure to ask about our referral program and how to earn dollars with us!
Rebecca: What sets you apart from other prom stores?
Sue: The diversity in our dresses and ease of shopping/trying on.
How do you assist your customers while they are shopping?
Sue: Each customer who comes in registers prior to shopping. This allows us to make sure any dress they try on has not already been purchased by a student at their school. Next, we assist them in finding their fit as well as their style, and based on this info, we can make recommendations to them. Once they find a dress they love, we help with the finishing touches of finding perfectly matching accessories.
Rebecca: What is the best part about owning Fantastic Prom?
Sue: Being able to see every fantastic high school girl transform from a blue jean clad girl into Cinderella.
Rebecca: What will the trends be this fall?
Sue: Bling, vibrant/hot colors, colored lace, interesting and cool combos of black with color, sparkle, and high-low dresses.
Rebecca: What about the trends this spring?
Sue: Cool backs, keyhole backs, sheer backs with bling.
Rebecca: What other services do you offer?
Sue: We offer a great referral-based tuxedo rental program. We also offer partnerships with schools for scholarships and fundraising opportunities. Contact Sue at (517) 702-1200 for more information!
Rebecca: Is there anything else you would like to mention?
Sue: Yes. Buyer’s beware! One of the biggest challenges we’ve heard from our customers is when they have ordered a dress online from a picture they saw. When the dress arrived, IF it arrived, it was not as described or did not fit. We have a large inventory and were able to help each one of these customers find a gorgeous dress in time for prom. It pays to buy local! Don’t be tricked by a pretty picture and unbelievable price. If it looks too good to be true, it is!
Thank you so much, Sue, for taking time out of your busy schedule to meet with me!
FantasticProm.com is housed inside of Fantastic Finds and is now open 12 months out of the year! Check them out at:
2925 Wood St. Lansing, MI 48906
Hours: Mon-Thurs 11-8, Fri 10-6, Sat 9-5, Sun 1-4